Nelp Inc. (“Nelp”) respects your privacy. This policy explains what personal information we collect, why, how we use and protect it, and your rights. It applies to the Nelp Platform at nelp.co and our app.
Information you give us: name, email, phone, address/neighbourhood, profile details, and (for Helpers) identity-verification and background-check information.
Task information: descriptions, photos, locations, prices, messages between users, and ratings.
Payment information: handled by our payment processor; Nelp does not store full card numbers.
Automatically collected: device, app usage, approximate location (with permission), and cookies/analytics on our website.
To operate the Platform: create accounts, match tasks, process payments, enable communication.
Trust and safety: verification, fraud prevention, dispute resolution.
Communication: service messages, and — with your consent — launch and marketing emails (e.g. your waitlist signup). You can unsubscribe anytime.
Improvement and legal compliance.
Between users as needed to complete a task (a Helper sees what they need to do the job; a Requester sees the Helper’s profile).
With service providers (payment processor, background-check provider, hosting, analytics) under confidentiality obligations.
For legal reasons (law, safety, protecting rights). We do NOT sell your personal information.
We use reasonable safeguards to protect your information, though no system is perfectly secure.
We keep information only as long as needed for the purposes above or as law requires.
You may access, correct, or request deletion of your information, and withdraw consent, by contacting [privacy email]. We respond as required by law.
Our website uses cookies/analytics; you can control these in your browser.
The Platform is not for anyone under 18; we don’t knowingly collect children’s data.
We’ll post changes here with a new effective date. Contact our privacy contact at privacy@nelp.co